Privacy policy

PRIVACY POLICY
Updated on Feb 16th, 2026

1. Parties and Purpose

Ráspo C/O Ellen Dieltjens BV (hereinafter "Ráspo" or the "Data Controller") Molenvest 9/301, 2200 Herentals, Belgium

KBO/VAT: BE1004.491.814
Email: info@raspo.be
Phone: +32 479 18 40 61

Ráspo establishes this Privacy Policy with the purpose of transparently informing Users about the website hosted at the following address: www.raspo.be (hereinafter the "Site"), and about how personal data is collected and processed by Ráspo.

The term "User" refers to any individual or legal entity that visits the Site or communicates with the Site in any way.

As the data controller, Ráspo determines all the technical, legal, and organizational means and the purposes for processing the personal data of the Users. Ráspo is committed to taking all necessary measures to ensure that personal data processing occurs in compliance with the Law of July 30, 2018, on the protection of natural persons with regard to the processing of personal data (hereinafter the "Law") and Regulation (EU) 2016/679 of the European Parliament and Council of April 27, 2016, on the protection of natural persons regarding the processing of personal data and the free movement of such data, and repealing Directive 95/46/EC (i.e., the General Data Protection Regulation (GDPR); hereinafter the "Regulation").

Ráspo is free to select a natural or legal person who processes Users' personal data at its request and on its behalf (hereinafter the "Processor" or "Subcontractor"). If applicable, Ráspo is committed to selecting a Processor who provides sufficient guarantees regarding the technical and organizational measures for the processing of personal data, in accordance with the Law and the Regulation.

 

2. Processing of Personal Data

The use of the Site by Users may lead to the collection of personal data. The processing of this data by Ráspo, in its capacity as Data Controller, or by service providers acting on behalf of Ráspo, is carried out in accordance with the Law and the Regulation.

Personal data is processed by Ráspo, in line with the purposes outlined below, through the following methods:

  • An automated procedure, the newsletter sign-up form, the use of cookies, and the sharing of free content.


3. Purpose of the Processing of Personal Data

In accordance with Article 13 of the Regulation, the purposes for processing personal data are communicated to the User. These purposes are as follows:

  • To ensure the provision of the services offered and agreed upon on the Site;
  • Legal obligations for data retention.

 

4. Personal Data That May Be Processed

The User agrees that, during the visit and use of the Site, Ráspo collects and processes the following personal data:

  • The information provided by the Users during the purchase on the website: name, address, email address, and phone number.

Ráspo collects and processes this personal data in accordance with the terms and principles described in this Privacy Policy.

5. Consent

By accessing and using the Site, the User declares that they have read and given their free, specific, informed, and unambiguous consent for the processing of their personal data. This agreement pertains to the content of this Privacy Policy.

Consent is given by the positive and active action in which the User checks the box for the privacy policy in the 'hypertext link.' This consent is an essential condition for performing certain actions on the Site or enabling the User to enter into a contractual relationship with Ráspo. Any agreement between Ráspo and a User regarding the services and goods offered on the Site is subject to the acceptance of the Privacy Policy by the User.

The User agrees that the Data Controller, in accordance with the terms and principles outlined in this Privacy Policy, collects and processes their personal data that they provide on the Site or in relation to the services offered by Ráspo for the purposes mentioned above.

The User has the right to withdraw this consent at any time. The withdrawal of consent does not affect the legality of the processing based on the prior consent.

 

6. Retention Period of Users' Personal Data

In accordance with Article 13, paragraph 2 of the Regulation, the Data Controller retains personal data only for as long as reasonably necessary to achieve the purposes for which it is processed.

In all cases, this period does not exceed the time necessary to comply with legal requirements (including those related to accounting).

 

7. Data Recipients and Disclosure to Third Parties

Personal data may be transferred to employees, staff members, subcontractors, processors, or suppliers of Ráspo, provided that adequate guarantees are in place for the security of the data and that they are cooperating with Ráspo in marketing products or providing services. They act under the direct authority of Ráspo and are specifically responsible for collecting, processing, or outsourcing this data.

In all cases, the recipients of the data and those to whom the data is disclosed must comply with the content of this Privacy Policy. Ráspo ensures that this data is processed only for the intended purposes and in a discreet and secure manner.

If the data is to be disclosed to third parties for direct marketing or prospecting purposes, the User will be informed in advance, so that they can give their prior and explicit consent to the use of their personal data for this purpose.

8. Data Protection Officer (DPO)

The following person has been appointed as the 'Data Protection Officer' (hereinafter "DPO"): Ellen Dieltjens.

The role of the DPO is to ensure the correct implementation and compliance with national and supranational regulations regarding the collection and processing of personal data.

You can contact the DPO as follows:

Email: info@raspo.be
Phone: +32 479 18 40 61

 

9. Rights of the Users

The User can exercise their rights at any time by sending an email to the following address: info@raspo.be, or by sending a letter by post, accompanied by a copy of their identity card, to the following address: Molenvest 9/301, 2200 Herentals, Belgium.

a. Right of Access

In accordance with Article 15 of the Regulation, Ráspo guarantees the User's right of access to their personal data. The User has the right to access this personal data and the following information:

  • The categories of personal data concerned;
  • The recipients or categories of recipients to whom the personal data have been or will be disclosed;
  • If the recipients are located in third countries or international organizations, the appropriate or suitable safeguards;
  • If possible, the proposed retention period for personal data or, if not possible, the criteria used to determine this period;
  • The existence of automated decision-making, including profiling, as referred to in Article 22, paragraphs 1 and 4, of the Regulation, and, at least in such cases, relevant information about the underlying logic, as well as the significance and expected consequences of such processing for the data subject.

The Data Controller may charge a reasonable fee based on administrative costs for additional copies requested by the User.

When the User submits this request electronically (e.g., via email), the data will be provided in electronic form and for general use, unless the User requests otherwise.

The copy of the data will be provided to the User no later than one month after the request is received.

b. Right to Rectification

Ráspo guarantees the right to rectify and delete personal data for the User.

In accordance with Article 16 of the Regulation, inaccurate, incomplete, or irrelevant data can be corrected or deleted at any time. The User should first make the necessary changes from their user account unless those changes cannot be made independently, in which case the request can be directed to Ráspo.

In accordance with Article 19 of the Regulation, the Data Controller will inform each recipient to whom the personal data has been disclosed about any rectification of the personal data, unless such rectification is impossible or requires disproportionate efforts. The Data Controller will provide the data subject with information about these recipients if the data subject requests it.

c. Right to Erasure

The User has the right to obtain the erasure of their personal data as soon as possible in the cases specified in Article 17 of the Regulation.

When the Data Controller has made personal data public and is required to erase it under the previous paragraph, the Data Controller, taking into account available technologies and implementation costs, will take reasonable measures, including technical measures, to inform other data controllers who are processing such personal data that the data subject has requested the erasure of links to, or copies or reproductions of, that personal data.

The two previous paragraphs do not apply if such processing is necessary for:

  • The exercise of the right of freedom of expression and information;
  • Compliance with a legal obligation under the law of the Union or the Member State to which the Data Controller is subject, or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the Data Controller;
  • The establishment, exercise, or defense of legal claims.

In accordance with Article 19 of the Regulation, the Data Controller will inform each recipient to whom personal data has been disclosed about the erasure of personal data or the restriction of its processing, unless such notification proves impossible or requires disproportionate effort. The Data Controller will provide the data subject with information about these recipients if the data subject requests it.

d. Right to Restriction of Processing

The User has the right to request the restriction of the processing of their personal data in the cases specified in Article 18 of the Regulation.

In accordance with Article 19 of the Regulation, the Data Controller will inform each recipient to whom the personal data has been disclosed about any restriction of processing, unless such notification proves impossible or requires disproportionate effort. The Data Controller will provide the data subject with information about these recipients if the data subject requests it.

e. Right to Data Portability

In accordance with Article 20 of the Regulation, Users have the right to receive their personal data from Ráspo in a structured, commonly used, and machine-readable format. Users have the right to transmit these data to another data controller without hindrance from Ráspo, in the cases provided for in the Regulation.

When the User exercises their right to data portability under the previous paragraph, they have the right to have their personal data transmitted directly from one controller to another, where technically feasible.

The exercise of the right to data portability does not prejudice the right to erasure. This right does not apply to processing that is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the Data Controller.

The right to data portability does not affect the rights and freedoms of third parties.

f. Right to Object and Automated Individual Decision-Making

The User has the right to object to the processing of their personal data at any time due to their particular situation, including the automated processing of data by Ráspo. In accordance with Article 21 of the Regulation, Ráspo will no longer process personal data unless there are legitimate and compelling reasons for the processing that override the interests, rights, and freedoms of the User, or for the establishment, exercise, or defense of legal claims.

In cases where personal data is processed for direct marketing purposes, the User has the right to object at any time to the processing of their personal data for such marketing purposes, including profiling related to such marketing.

When the data subject objects to processing for marketing purposes, the personal data will no longer be processed for that purpose.

g. Right to Lodge a Complaint

The User has the right to lodge a complaint regarding the processing of their personal data by Ráspo with the Data Protection Authority responsible for Belgium. More information is available on the website: https://www.gegevensbeschermingsautoriteit.be/.

Complaints can be submitted to the following addresses:

Data Protection Authority
Drukpersstraat 35, 1000 Brussels
Tel: +32 2 274 48 00
Fax: +32 2 274 48 35
Email: contact@apd-gba.be

The User may also file a complaint with the president of the court of first instance of their place of residence.

10. Cookies

The Site uses cookies to distinguish Users of the Site. This enables the provision of a better browsing experience and improvements to the Site and its content. The purposes and methods of cookies are detailed in this section.

a. General Principles

A "Cookie" is a file that is temporarily or permanently placed on the User's device when visiting the Site for subsequent connections. Thanks to cookies, the server can recognize the User’s device.

Cookies may also be installed by third parties with whom Ráspo collaborates.

Some cookies used by Ráspo are necessary for the proper functioning of the Site, while others are required to enhance the User’s experience.

The User can adjust or disable cookies.

By using the Website, the User explicitly agrees to the management of cookies as described in this section.

b. Types of Cookies and Purposes

Various types of cookies are used by Ráspo on the Site:

  • Technical cookies: These are necessary for the operation of the Site, facilitate data entry, and improve navigation for the User;
  • Analytical and audience cookies: These cookies enable the recognition of the User and are used to count the number of Users over a given period. They also indicate browsing behavior, helping improve the User's experience by providing relevant suggestions and offers. These cookies allow Ráspo to identify and fix potential bugs on the Site;
  • Functional cookies: These cookies facilitate Site usage by retaining certain user choices (e.g., username or language);
  • Tracking cookies: Ráspo uses tracking cookies via Google Analytics to measure user interaction with the Site's content and produce anonymous statistics. These statistics help Ráspo improve the Site. Google explains these cookies here: http://www.google.nl/intl/en_uk/policies/privacy/.

c. Cookie Retention Period

Cookies are retained for the time necessary to achieve the intended purpose. The cookies stored on the User’s hard drive and their retention period are as follows:

In compliance with legal timeframes.

d. Cookie Management

If the User does not wish the Website to place cookies on their hard drive, they can easily manage or delete them by adjusting their browser settings. The User can also set their browser to notify them when a website uses cookies, allowing them to decide whether to accept or reject them.

If the User disables certain cookies, they acknowledge that the Site may not function optimally, and some parts of the Site may be unavailable or only partially functional.

To manage and/or delete cookies, the User can do so via the following links for their browser:

For Users with a browser:

If the User refuses the use of Google Analytics cookies, they are invited to configure their browser to do so at the following website: http://tools.google.com/dlpage/gaoptout.

11. Limitation of Liability of the Data Controller

The website may contain links to other third-party websites that are not linked to Ráspo. The content of these sites and their compliance with the Regulation and the Law are not the responsibility of Ráspo.

The holder of parental authority must give explicit consent for minors under the age of 16 to disclose personal information or data via the Site. Ráspo strongly advises individuals exercising parental authority over minors to promote responsible and safe internet use. The Data Controller cannot be held responsible for collecting and processing personal information and data from minors under the age of 16 whose consent is not effectively covered by that of their legal parents, nor for incorrect data—particularly regarding age—entered by minors. Under no circumstances will personal data be processed by the Data Controller if the User indicates they are under 16 years of age.

Ráspo is not responsible for the loss, damage, or theft of personal data, particularly due to the presence of viruses or computer attacks.

12. Security and Safeguarding

The Data Controller implements technical and organizational measures to ensure an appropriate level of security for the processing and collection of data. These security measures depend on the costs related to the nature, context, and purposes of personal data processing.

The Data Controller uses standard encryption technologies in the IT sector when transferring or collecting data on the Site.

13. Modification of the Privacy Policy

Ráspo reserves the right to modify this Privacy Policy to comply with legal obligations. The User is therefore advised to consult the Privacy Policy regularly to stay informed about any changes and adjustments. Such changes will be posted on the Site or sent via email to ensure their enforceability.

14. Applicable Law and Competent Court

This Privacy Policy is governed exclusively by Belgian law. Any disputes will be submitted to the courts of the judicial district where Ráspo’s registered office is located.

15. Contact

For any questions or complaints regarding this Privacy Policy, the User can contact the Data Controller at the following address: info@raspo.be