Terms of service
GENERAL TERMS AND CONDITIONS
Last updated on January 30, 2025
The website:
(hereinafter referred to as the "Platform")
is an initiative of:
Ráspo C/O Ellen Dieltjens BV
Molenvest 9/301
2200 Herentals
Belgium
Company Number (KBO-number): BE1004.491.814
Email: info@raspo.be
Phone: +32 479 18 40 61
(hereinafter "we" or "Ráspo C/O Ellen Dieltjens BV" or the "Seller")
I. GENERAL TERMS OF USE
- Scope of Application
These General Terms of Use apply to any visit or use of the Platform by an internet user (hereinafter referred to as the "User").
By visiting or using the Platform, the User acknowledges that they have read these General Terms of Use and expressly accepts the rights and obligations set forth therein.
As an exception, a written agreement may waive the provisions of the General Terms of Use. Such deviations may include changes, additions, or deletions of the relevant provisions, without affecting the application of the other provisions of the General Terms of Use.
We reserve the right to modify our General Terms of Use at any time and without prior notice, but we commit to applying the provisions that were in effect at the time the User used the Platform.
- Platform
a. Accessibility and Navigation
We take all reasonable and necessary measures to ensure the proper functioning, security, and accessibility of our Platform. However, we cannot guarantee absolute functionality, and our actions must therefore be considered as being covered by an obligation of means.
Any use of the Platform is at the User’s own risk. We are not liable for damage resulting from any disruptions, interruptions, defects, or even harmful elements on the Platform.
We reserve the right to restrict access to the Platform or interrupt its operation at any time without prior notice.
b. Content
Ráspo C/O Ellen Dieltjens BV largely determines the content of the Platform and takes great care with the information on it. We take all possible measures to keep our Platform as complete, accurate, and up-to-date as possible, even when the information is provided by third parties. We reserve the right to modify, add to, or remove content from the Platform at any time, without bearing any liability.
Ráspo C/O Ellen Dieltjens BV cannot offer absolute guarantees regarding the quality of the information on the Platform. Therefore, it is possible that this information may not always be complete, accurate, sufficiently precise, or up-to-date. As a result, Ráspo C/O Ellen Dieltjens BV cannot be held liable for any damage, direct or indirect, that the User may suffer from the information provided on the Platform.
If any content on the Platform violates the law or third-party rights or conflicts with good morals, we ask the User to notify us by email as soon as possible, so that we can take appropriate action.
Any download from the Platform is at the User’s own risk. Ráspo C/O Ellen Dieltjens BV is not liable for any damage, direct or indirect, resulting from such downloads, such as data loss or damage to the User's computer system, which remain the sole and exclusive responsibility of the User.
- Links to Other Websites
The Platform may contain links or hyperlinks to external websites. Such links do not automatically imply a relationship between Ráspo C/O Ellen Dieltjens BV and the external website or even that there is an implicit agreement with the content of these external websites.
Ráspo C/O Ellen Dieltjens BV has no control over such external third-party websites.
We are therefore not responsible for the secure and proper functioning of the hyperlinks and their destinations. Once the User clicks on the hyperlink, they leave the Platform. We cannot be held liable for further damage.
- Intellectual Property
The structure of the Platform, as well as the content, texts, graphics, images, photos, sounds, videos, databases, computer applications, etc. that make up the Platform or are accessible through the Platform, are owned by Ráspo C/O Ellen Dieltjens BV or Ráspo C/O Ellen Dieltjens BV has obtained the necessary rights, and are protected by applicable intellectual property laws.
Any display, reproduction, adaptation, or partial or full exploitation of the content, trademarks, and services offered by the Platform, in any manner, without prior, explicit, and written consent from Ráspo C/O Ellen Dieltjens BV, is strictly prohibited, except for elements explicitly marked as 'royalty-free' on the Platform.
The User of the Platform is granted a limited right to access, use, and display the Platform and its content. This right is granted on a non-exclusive, non-transferable basis and may only be used for personal, non-commercial purposes. Unless otherwise agreed in writing, the User is not permitted to modify, reproduce, translate, distribute, sell, or communicate to the public the protected elements, in whole or in part.
The User is prohibited from entering data on the Platform that would alter or may alter the content or appearance of the Platform.
- Protection of Personal Data
We assure Users that we attach great importance to the protection of their privacy and personal data, and we always strive to communicate clearly and transparently on this matter.
The personal data provided by the User during their visit or use of the Platform is collected and processed solely for internal purposes by Ráspo C/O Ellen Dieltjens BV.
Ráspo C/O Ellen Dieltjens BV commits to comply with applicable legislation in this area, in particular Regulation (EU) 2016/679 of April 27, 2016, concerning the protection of natural persons with regard to the processing of personal data and on the free movement of such data (the 'General Data Protection Regulation' or 'GDPR') and the Law of July 30, 2018, concerning the protection of natural persons regarding the processing of personal data.
The personal data of the User is processed in accordance with the Privacy Policy available on the Platform.
- Applicable Law and Competent Jurisdiction
These General Terms of Use are governed by Belgian law.
In the event of a dispute and in the absence of an amicable solution between the parties, the dispute will be submitted to the courts of the judicial district where Ráspo C/O Ellen Dieltjens BV has its registered office.
- Miscellaneous Provisions
Ráspo C/O Ellen Dieltjens BV reserves the right to modify, extend, remove, restrict, or interrupt the Platform and the related services at any time, without prior notice and without liability.
In the event of a breach of the General Terms of Use by the User, Ráspo C/O Ellen Dieltjens BV reserves the right to take appropriate sanctions and compensation measures. Ráspo C/O Ellen Dieltjens BV also reserves the right to temporarily or permanently deny the User access to the Platform or our services. These measures may be taken without notice and without providing a reason. They do not result in any liability for Ráspo C/O Ellen Dieltjens BV or any compensation.
The illegality or complete or partial invalidity of a provision of our General Terms of Use shall not affect the validity and application of the other provisions. In such a case, we have the right to replace the provision with another valid provision that serves the same purpose.
II. GENERAL SALES CONDITIONS
- Scope of Application
These General Sales Conditions define the mutual rights and obligations in the event of the purchase of products or services on the Platform by a User (who, with regard to the General Sales Conditions, is hereinafter referred to as the "Customer").
The General Sales Conditions express all the obligations of the parties. The Customer is deemed to accept these without reservation, failing which their order will not be validated.
Exceptions to the provisions of the General Sales Conditions may be made in exceptional cases, provided these exceptions are agreed upon in writing. Such deviations may involve changing, adding, or deleting the relevant provisions, without affecting the application of the other provisions of the General Sales Conditions.
Ráspo C/O Ellen Dieltjens BV reserves the right to modify the General Sales Conditions from time to time. Changes will apply once they are posted online for each purchase after that date.
- Online Store
Through the Platform, the Seller provides the Customer with an online webshop showcasing the offered products or services. The presentation of the offered products or services (e.g., via photos) has no contractual value.
The products or services are described and presented with the greatest accuracy. In the event of errors or omissions in the presentation, the Seller cannot be held liable.
The products and services are offered within the limits of their availability.
Prices and taxes are indicated in the online store.
- Price
The Seller reserves the right to change its prices at any time by posting them online.
Only the indicated prices and the taxes in effect at the time of the order are applicable, subject to availability on that date.
Prices are indicated in euros and do not include any delivery charges, which are also indicated and invoiced before the order is validated by the Customer.
The total order amount (including all taxes) and, if applicable, delivery charges will be displayed before the final validation of the order.
- Placing an Order Online
The Customer can complete an order online using an electronic form. By filling out the electronic form, the Customer accepts the price and description of the products or services.
To validate their order, the Customer must accept these General Sales Conditions by clicking on the indicated place.
The Customer must provide a valid email address, billing details, and, if applicable, a valid delivery address. Any communication with the Seller can take place via this email address.
Furthermore, the Customer must choose the delivery method and validate the payment method.
The Seller reserves the right to block the Customer's order in the event of non-payment, incorrect address, or any other issue with the Customer until the problem is resolved.
- Confirmation and Payment of the Order
The Seller remains the owner of the ordered items until full payment of the order is received.
a. Payment
The Customer makes the payment at the time of final validation of the order using the chosen payment method. This validation serves as a signature.
The Customer guarantees the Seller that they have the necessary permissions to use this payment method and acknowledges that the provided information constitutes proof of their agreement to the sale and payment of the amounts due under the order.
The Seller has a procedure in place to check orders and payment methods to reasonably ensure against any fraudulent use of a payment method, including requesting identification details from the Customer.
In case of refusal of payment authorization by accredited organizations or non-payment, the Seller reserves the right to suspend or cancel the order and its delivery.
The Seller also reserves the right to refuse an order from a Customer who has not fully processed a previous order or has an outstanding payment dispute.
b. Confirmation
After receiving the purchase validation with payment, the Seller will send the purchase to the Customer, along with an invoice, unless it was provided at the time of the order.
The Customer may request the invoice to be sent to an address other than the delivery address by contacting customer service before delivery (see contact details below).
In case of unavailability of a product or service, the Seller will notify the Customer as soon as possible by email to replace or cancel the order for that product and, if applicable, refund the relevant price, while the rest of the order remains fixed and final.
6. Proof
Communication, orders, and payments between the Customer and the Seller can be proven by automated records, which are stored under reasonable security conditions in the Seller’s computer systems.
Orders and invoices are archived on a reliable and durable medium that is considered as evidence.
7. Delivery
Delivery occurs only after the Seller's bank has confirmed payment.
The products will be delivered to the address provided by the Customer on the online order form. Additional costs resulting from incomplete or incorrect information from the Customer will be charged to the Customer.
Delivery will take place according to the method chosen by the Customer within the following timeframes:
- Standard delivery time is 3 to 5 days if the items are in stock at Ráspo.
- For international deliveries outside Belgium, the delivery time depends on the final destination and does not fall within the standard delivery time. These delivery times depend on your location.
Delivery times are indicative. In case of late delivery, no compensation can be claimed from the Seller or the carrier. However, if the delivery times exceed thirty days from the order date, the sales agreement can be canceled, and the Customer can be refunded.
a. Order Verification
Upon receipt of the products, the Customer or the recipient checks the condition of the delivered product or the conformity of the delivered service.
If one or more of the ordered products are missing or damaged, the Customer or recipient must make the necessary reservations to the carrier at the time of delivery and inform the Seller immediately (within 48 hours of receipt). Contact us via info@raspo.be with your order number, photos, and a description of your complaint.
The verification is considered completed once the Customer or an authorized person accepts the order without reservation.
Any reservation that is not made in accordance with the rules defined above and within the set deadlines cannot be considered and releases the Seller from any liability to the Customer.
b. Delivery Error
In the case of a delivery error or non-conformity of the products with the information on the order form, the Customer must inform the Seller within 48 hours of the delivery date.
Contact us via info@raspo.be with your order number, photos, and a description of your complaint.
Any complaint that is not submitted within the deadline cannot be considered and releases the Seller from any liability to the Customer.
c. Returns and Exchanges
To exchange or refund a product, it must be returned in full and in its original packaging to the Seller, according to the following conditions:
Return the product within 14 days after placing your order to the following address: Ellen Dieltjens BV, Molenvest 9/301, 2200 Herentals, Belgium. The product must be returned undamaged in its original packaging. Please use a reliable courier service with a tracking code. We are not responsible for damaged or lost returns.
To exercise the right of return, the Customer must notify the Seller via an unequivocal statement by email about their decision to withdraw from the agreement, at info@raspo.be. The Customer may use the model withdrawal form for this, but is not obliged to do so. This form can be found at the bottom of this page.
To comply with the return period, the Customer must send their notice regarding the exercise of the withdrawal right before the return period has expired.
The Customer must return the goods promptly, but in any case, no later than 14 calendar days after the day the goods were received, to Ráspo C/O Ellen Dieltjens BV, Molenvest 9/301, 2200 Herentals, Belgium. The Customer is on time if they return the goods before the 14-day period expires.
Items that are not in their original condition, are damaged, or show signs of use will not be accepted for return. Customized or made-to-order products are not returnable, unless defective or damaged upon arrival.
Any complaint or return that is not in accordance with the rules defined above and within the set deadlines will not be considered and releases the Seller from any liability to the Customer.
Any exchanged or refunded product must be returned in full and in the original packaging to the Seller.
The return shipping costs are the responsibility of the Customer.
8. Guarantees
The Seller guarantees the conformity of the products or services with the contract in accordance with the applicable legislation at the time the contract was concluded.
If the Customer is a consumer, they have two years from the delivery of the product to implement the legal guarantee of conformity. However, if the purchased product is a second-hand item, the warranty period is one year.
Any lack of conformity must be reported to the Seller as soon as possible, and in any case, no later than two months after discovering the defect.
9. Right of Withdrawal
This article only applies if the Customer is a consumer. In that case, the Customer may exercise their legal right of withdrawal and cancel the agreement within 14 working days of receiving the goods or within 14 days of concluding the service agreement.
a. Return and Refund
This paragraph only applies if the purchase concerns goods.
After notifying the Seller of their decision to withdraw, the Customer has 14 days to return the goods.
The Customer may request a refund for the returned product, without additional costs. However, the return shipping costs are the responsibility of the Customer.
The return or exchange of the product will only be accepted if the products are still complete, intact, and in their original condition, particularly with intact, complete packaging and in a resaleable condition.
The Seller will refund all amounts paid by the Customer, including delivery costs, within 14 days after the goods are returned or the proof of shipment of the goods is provided.
b. Exceptions to the Right of Withdrawal
Any withdrawal not carried out in accordance with the rules and deadlines of this article and applicable legislation will not be considered and will release the Seller from any liability to the Customer.
If the order entirely or partially concerns the delivery of digital content that is not delivered on a physical medium, the Customer expressly agrees that the agreement may be executed immediately. The Customer acknowledges that they lose the right of withdrawal once the agreement is fully executed.
If the order entirely or partially concerns the delivery of services, the Customer expressly agrees that the Seller may perform the services immediately. The Customer acknowledges waiving their right of withdrawal once the Seller has fully performed the agreement.
Items that are not in original condition, are damaged, or show signs of use will not be accepted for return. Customized or made-to-order products are not returnable unless defective or damaged upon arrival.
c. Withdrawal Form Template
To:
Ráspo C/O Ellen Dieltjens BV
Molenvest 9/301
2200 Herentals
Belgium
Company number (KBO number): BE1004.491.814
Email: info@raspo.be
Phone: +32 479 18 40 61
I/We () hereby inform you () of my/our () withdrawal from the agreement regarding the good ()/service provision listed below:
Ordered on ()/received on (): __________
Name(s) of the consumer(s): __________
Address(es) of the consumer(s): __________
Signature of the consumer(s) (only if this form is filled in on paper):
Date: __________
Strike out what does not apply
10. Data Protection
The Seller will store the proof of the transaction, including the order and invoice, in its computer systems under reasonable security conditions.
The Seller guarantees the protection of the Customer's personal data in accordance with the Privacy Policy available on the Platform.
11. Force Majeure
If the Seller is wholly or partially unable to execute the order due to an unforeseen circumstance beyond their control, this constitutes force majeure.
In the case of force majeure, the Seller has the right to suspend the execution of the order, either wholly or partially, for the duration of the force majeure event. The Seller will immediately notify the Customer.
If the force majeure lasts for more than 90 days without interruption, either party has the right to unilaterally terminate the contract by registered letter to the other party. Services already performed by the Seller will still be billed to the Customer on a pro-rata basis.
12. Independence of Provisions
If one or more provisions of these General Terms and Conditions are declared illegal or invalid, the remaining provisions will remain fully in effect.
The illegality or partial invalidity of a provision does not affect the validity and application of the other provisions.
The Seller reserves the right to replace the illegal or invalid provision with another valid provision with the same purpose.
13. Applicable Law and Competent Court
These General Terms and Conditions are governed by Belgian law.
In the event of a dispute and the absence of an amicable resolution, the dispute will be submitted to the courts of the judicial district of the Seller’s registered office.